Available delivery destinations depend on the product, local regulations and the shipping services currently supported. Please check the delivery options at checkout or contact us before placing an order if you are unsure about your area.

Most international deliveries are estimated at approximately 14–20 business days after dispatch, depending on the destination, carrier, customs and other factors. For domestic deliveries, timing is determined by the local logistics provider and its estimated schedule.

These are estimates rather than guaranteed arrival dates. See our Shipping Policy for further details.

Orders are normally reviewed and processed within 24–48 hours after they are placed. Processing may take longer during weekends, holidays, high-volume periods or when additional verification is required.

Applicable shipping charges are displayed during checkout. For international shipments, customs duties, import taxes or other local fees may apply, depending on the destination and applicable law. Any such charges are handled according to our Shipping Policy.

Please contact us as soon as possible with your order number and the correct address. We may be able to update the details before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.

Tracking information is normally provided within 3–5 business days after your order is placed. You will receive the details through the contact method associated with your order once available.

Once you receive your tracking number, open the tracking link provided with your shipping update or enter the number on the relevant carrier's tracking website. See our Order Tracking page for guidance.

Carrier systems can take time to register a newly created shipment. Tracking may also update less frequently while a parcel is in international transit or customs processing. If the status remains unchanged for an unusually long period, contact support with your order number.

Check the carrier's latest delivery status and confirm the address on your order. If the parcel is missing or shows as delivered but cannot be located, contact us promptly so the shipment can be reviewed. Refund eligibility is assessed under our Returns & Refunds Policy and applicable law.

Available payment methods are shown at checkout and may vary by region, order and payment provider. Please refer to the payment options displayed before placing your order.

Payments are handled through the payment services enabled on our website. For information about how personal information is processed, please read our Privacy Policy. Never send full card details by email or chat.

A payment may fail due to incorrect billing details, bank restrictions, insufficient funds, verification requirements or a temporary payment-provider issue. Review the error shown at checkout and contact your payment provider if needed. Avoid submitting duplicate orders if you are unsure whether payment was completed.

Once an order is successfully submitted, you should receive a confirmation through the contact details provided at checkout. If you do not receive one, check your spam folder and contact support with the email address used for the order.

Product availability varies. Our catalogue may include adult-only vaping devices and accessories from the brands listed on the website. Review each product page for its stated specifications, contents and restrictions before ordering.

Stop using a damaged or malfunctioning device and contact support with your order number, a description of the issue and clear photos or a short video when safe to provide. We will review the claim and advise on the next steps.

Not necessarily. Nicotine content and other specifications depend on the exact product. Check the product listing and packaging for ingredient information, nicotine warnings and age restrictions. Keep vaping products away from children and pets.

Products that arrive damaged or have a confirmed functional defect may qualify for a replacement after review. Due to international shipping logistics, an approved replacement may normally be included with a subsequent shipment rather than sent as a separate parcel, where lawful and agreed with the customer.

We generally do not accept discretionary returns for non-quality reasons. This does not limit any cancellation, withdrawal or other consumer rights that apply in your jurisdiction.

Refund requests may be considered for orders that were not delivered or products with serious verified defects. Claims are reviewed individually, subject to applicable consumer protection laws. Please provide the order number and any relevant supporting information.

Do not send a device back without contacting support first. If a return is required, we will provide instructions. Responsibility for return-shipping costs depends on the reason for the return and applicable law. Battery-containing devices may be subject to additional shipping restrictions.

Read the full Returns & Refunds Policy.

Yes. Vaping products are intended for adults only. Buyers must meet the legal minimum age for their location and any age-verification requirements that apply. Age limits and sales restrictions vary across countries, states and provinces.

No. Product availability and delivery eligibility depend on local rules, carrier restrictions and applicable regulations. Some products or destinations may be unavailable. Contact support if you need to confirm availability before ordering.

No. Vaping products are not risk-free, and nicotine is addictive. These products are not intended for minors or non-users. Always follow product warnings and applicable local requirements.