To browse age-restricted shopping features, place an order, or purchase from Chill Puffs, you must meet the applicable minimum legal age for vaping products in your jurisdiction and be at least 21 years old. Where local law imposes a higher age requirement, the higher age applies.

By placing an order, you confirm that you meet these requirements and that the information you provide is accurate.

We may require age verification when you enter age-restricted areas of our site, place an order, or receive a shipment. Depending on the destination and applicable law, verification may involve:

• Confirmation of your date of birth
• Verification by a third-party age-check service
• Requesting valid, government-issued identification
• Age or identity checks upon delivery where required

An age confirmation checkbox or pop-up alone may not satisfy legal age-verification obligations. We may request additional verification when necessary.

Chill Puffs may refuse, place on hold, or cancel an order if age verification is incomplete, information is inconsistent, the recipient does not meet legal requirements, or the transaction cannot lawfully be fulfilled. Where applicable, payment and refund handling will follow our Returns & Refunds Policy and mandatory consumer protection law.

Some destinations require adult signature, identity verification at delivery, or other controls. Customers must provide accurate delivery information and ensure that a legally eligible adult is available to accept the order where required.

We cannot guarantee delivery to every location. Certain jurisdictions restrict or prohibit online sales, specific vaping products, or cross-border delivery. Orders are subject to all relevant local requirements and carrier restrictions.

Our products are not intended for children or adolescents. Customers must not purchase vaping products for minors or misrepresent the age or identity of the actual recipient. Where applicable, nicotine-containing products can be addictive and should be kept out of reach of children and pets.

Information collected for age and identity verification will be handled in accordance with our Privacy Policy and applicable privacy law. Verification may be performed by specialized third-party providers where legally permitted and necessary.

Age limits, permitted products, delivery methods, and verification requirements differ across countries, states, and provinces. Chill Puffs will not intentionally fulfill an order where doing so would violate applicable law. If any part of this policy conflicts with mandatory local requirements, those requirements prevail.

We may update this policy as laws, verification processes, or our business practices change. The effective date above indicates when the current version takes effect.