We aim to provide an online experience that is clear, understandable, and navigable, regardless of the technology or abilities a visitor uses. We strive to consider accessibility when designing and updating our website, including our product pages, informational content, and customer support resources.

Our accessibility improvement goal is to work toward the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably practicable. These guidelines provide recommendations for making digital content more accessible.

As we develop and maintain Chill Puffs, we aim to support:

• Clear page headings, organized content, and understandable navigation.
• Keyboard access to important navigation links, buttons, and forms.
• Readable text and sufficient color contrast where practicable.
• Alternative text for meaningful images.
• Responsive layouts and browser zoom for visitors using smaller screens or enlarged text.
• Descriptive links and useful form labels or error messages.

These are design and improvement goals, not a representation that every feature has been fully tested or verified.

We aim to make our content usable with commonly available browsers, keyboard navigation, screen readers, magnification tools, and device accessibility settings. Experiences may vary by browser, device, and assistive technology.

Some website components, including third-party checkout tools, payment services, embedded content, or plugins, may have accessibility limitations outside our direct control. We also recognize that new or updated content can introduce accessibility issues.

If an important feature is inaccessible to you, please contact us so we can review the issue and discuss a reasonable alternative where possible.

We intend to review accessibility feedback, improve content clarity, and address identified issues over time. Priority may be given to barriers that prevent visitors from accessing essential information or contacting our support team.

If you encounter an accessibility barrier, please tell us what happened. If possible, include the page URL, a short description of the problem, and the device, browser, or assistive technology you were using. You do not need to disclose a disability or medical information to request assistance.

We will review your feedback and make reasonable efforts to help you access the information or service you need.